Our policies and terms of service

Further information

Department: Legal
Phone: 02 8880 9900
Email: legal@wiree.io

Fair Use policy

Summary

  1. Our Fair Use Policy applies to VoIP Services provided by Sydney ICT
  2. Our Fair Use Policy is intended to ensure:
    1. the availability of Our Services to all eligible Sydney ICT Customers; and
    2. that the Services are not used in an unreasonable manner.
  3. We reserve the right to vary the terms of this Fair Use Policy from time to time.
  4. We may rely on the Fair Use Policy where Your usage of Services is unreasonable, as defined below.

Unreasonable Use

  1. It is unreasonable use of a Service where Your use of the service is reasonably considered by Sydney ICT to:
    1. be fraudulent;
    2. involve a non-ordinary use;
    3. cause significant network congestion, disruption or otherwise adversely affect the Sydney ICT network; or
    4. adversely affect another person’s use of or access to Services, the Sydney ICT network or a supplier’s network.
  2. Without limitation:
  3. Fraudulent use includes resupplying or reselling a Service without Sydney ICT’s written consent so that someone else may access, use or commercially exploit Services;
  4. Non-ordinary use includes circumstances where You make or receive calls and/or make use of the internet on Our network in any non-ordinary manner without obtaining Our written consent first, which consent We may give or withhold, or make subject to conditions, in Our discretion. Use in a non-ordinary manner includes:
  5. in the case of fixed line services;
    1. usage for running a telemarketing business or call centre; and
    2. usage with handsets, auto-dialler devices or software or other equipment that have not been approved by Us for use on Our Network;
  6. usage to menace, harass or injure any person or damage anything;
  • usage in connection with an infringement or committing an offence against any law, standard or code; or
  1. any other activity which would not be reasonably regarded as ordinary use in relation to the Service

Our Rights

  1. If We reasonably consider Your use of the Fair Use Services is unreasonable, We may, at Our sole discretion, without telling You before We do so:
  2. suspend or limit the Service (or any feature of it) and/or
  3. terminate the Service
  4. This policy is supplementary to and does not limit any of Sydney ICT’s rights.
Privacy policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your visits to and use of this website;

(b) information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c) information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.

(2) Information about website visits

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

(a) improve your browsing experience by personalising the website;

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4) Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal data

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

We will store all of the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

You are responsible for keeping your password confidential. We will ask for your password before we can make changes to your account.

(6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy be email.

(7) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at $10.00).

(8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

(9) Contact

If you have any questions about this privacy policy or our treatment of your personal data, contact us.

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