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Wiree reserves the right to cancel, decline or withdraw any and all free shipping offers.

Unless you are purchasing any products or signing up to any ongoing paid services, then no, your account will not cost anything to have or create. 

All orders are submitted directly to our warehouse for processing. If you wish to cancel your order, we will do our best to stop this prior to being shipped. If however, it has already left our warehouse, you will have to process a returns form to return any products.

Unfortunately this can happen. Under the Australian Consumer Law you have rights and responsibilities that we cannot ignore. We will do our best to process and provide you with a replacement  as soon as possible. 

000 – Connects directly to emergency services. You are advised to call 000 from a traditional landline phone or mobile, and not your VoIP phone. 

Your Wiree VoIP service is a supplementary service designed to co-exist with your landline or mobile phone. Due to the nature of the internet, there are many outside factors that can cause calls to go wrong or not connect at all. For this reason, you are strongly advised to dial emergency numbers only from your mobile phone or landline phone.

IPND is a voice industry-wide database, containing all active phone numbers and their associated addresses. This database is primarily used by emergency services to assist with dispatch to your location in the event of an emergency.

Due to this, and as required by law, it is critical that your IPND addresses are accurate and up to date. If you have multiple addresses that will have Wiree VoIP services, ensure you have added each address.

Wiree requires each device (i.e Desk Phone, Cordless Phone, App, or Softphone) to be registered as a separate Extension on the Hosted PBX. If multiple devices are registering to the same extension number, then there will be problems sending incoming calls to the devices as the server will only send calls to the last device that connected with that username/password.

To setup ‘twinning’, where a call rings in more than one place, you can setup a ring group with multiple extensions and/or external numbers.

You can upgrade your plan to add more extensions to your Hosted PBX.

We understand there may be consumers that need another representative to speak on their behalf. Here at Wiree we are more than happy to provide this ability. You can head over to our terms of service which outlines the steps required to setup and authorised representative.